A couple of weeks ago I was sitting in on the Harvard Business Review’s (HBR) webcast titled “How do you evaluate and develop employees without performance reviews?” The webcast was a follow-up on a case study by HBR that was created after Deloitte’s-a multinational professional services network- decision to move away from the traditional performance review. This concept directly aligns with TMG’s continuing effort to evaluate how it can best review its employees, while promoting and assisting with their own professional growth and development.
I recently moderated a webinar session for the American Society of Association Executives (ASAE) and its Association Management Company Section Council. The session included three panelists, all who are association management company (AMC) owners. The goal of our session was to have an open discussion about the value an AMC brings to the associations it represents. It was an engaging session and one that I think can be continued through ongoing discussions as we consistently evolve as an industry and find new ways to improve our ability to service and impact associations. To kick-off a follow-up conversation on this topic, I had additional thoughts on the value of an AMC based on my personal experience within the industry and with Talley Management Group (TMG).
Part of every company’s business plan includes an overview of its sustainability, both financially and environmentally, including where those two elements impact each other. Over the past few years, TMG has taken several steps to improve our sustainability in the office. These efforts not only impact the culture and morale in the office but also improve our global footprint within our community. We’ve compiled our top three ways we’re becoming “greener,” making it easy for anyone to partake in our programs!
Start a Company Garden
Two years ago, we built a new garden that surrounds an outdoor sitting area where staff utilize during the warmer months, whether it be to eat lunch, have a different location for a team meeting or just to catch a few moments to unwind. The garden has several components that are important. First, a large food bed was created so that our team can grow and enjoy their own produce. The other planter areas include flowers and most importantly local native plants. This is great for the environment and creates habitats for our local birds and insects.
At the end of each work day, many leave the office or shut down their laptops thinking, “What did I accomplish today” or “Was I productive enough?” One thing that can cut into how productive someone was that day is meetings. Yes, they are absolutely 100% needed; they are where we share ideas, collaborate, make decisions and come together as a group to update one another on the many things our teams juggle on a daily basis. What is not needed is a meeting where time is wasted because of preventable reasons.
Deadlines, projects, meetings, emails and of course daily life in general-all of that can sometimes get in the way of just saying two words to a team member or an individual we supervise; “thank you.” Those two very simple yet often underutilized words are two of the most important words a supervisor can say.
When many companies find themselves having to focus on staff turnover and filling vacant positions, Talley Management Group finds itself welcoming some of its former staff back.
This week, TMG held its annual Holiday Party where we always take the opportunity to celebrate a year of success, recognizing several teams and individuals who particularly stood out during the year. The event serves also as a chance to say thank you to the significant others of our team-our families and support systems who tolerate the travel, late nights, and odd hours our jobs bring; their support is the cornerstone to overall success of the TMG family.
As I have moved through the association management industry, I have had the opportunity to work in various roles and with a wide range of industries. When I first began my career, I was working on one association only, serving as a community liaison for a very active online membership. As I progressed through my career, I had more opportunities to engage with other associations. The opportunity to engage with other associations was what solidified my desire to make this a career. It also showed me the quickest path to gaining the skills and knowledge to advance within the association management industry.
At Talley Management Group, we use a Chatbot on our website, allowing us to immediately answer our website visitors in real time. We have seen an increase in site visits, engagement and length of time people stay on our pages. Various polls have indicated that 75% of internet users are adopting one or more messenger platforms, especially since they can now be integrated in platforms like Slack, Facebook Messenger and others, allowing the user to reach a wider audience.
In May, TMG announced its a new joint venture with the an award-winning firm, plan it! that specializes in conference and event planning; association management and consulting; and loyalty and engagement strategies. TMG and plan it! have been working together to enhance and expand the association management services available to new or existing Indian associations and global organizations wishing to grow the Indian market, creating Vraata. As anyone can imagine, this has been a very exciting time for both partners as we’ve had the chance to watch this concept become a reality.
Topics: Association Management, Association Growth, Core Values, Innovation, World PCO Alliance, TMG, Associations, vision, business plan, association management company, global, Vraata, consulting and outsourcing, India