When many companies find themselves having to focus on staff turnover and filling vacant positions, Talley Management Group finds itself welcoming some of its former staff back.
This week, TMG held its annual Holiday Party where we always take the opportunity to celebrate a year of success, recognizing several teams and individuals who particularly stood out during the year. The event serves also as a chance to say thank you to the significant others of our team-our families and support systems who tolerate the travel, late nights, and odd hours our jobs bring; their support is the cornerstone to overall success of the TMG family.
As I have moved through the association management industry, I have had the opportunity to work in various roles and with a wide range of industries. When I first began my career, I was working on one association only, serving as a community liaison for a very active online membership. As I progressed through my career, I had more opportunities to engage with other associations. The opportunity to engage with other associations was what solidified my desire to make this a career. It also showed me the quickest path to gaining the skills and knowledge to advance within the association management industry.
At Talley Management Group, we use a Chatbot on our website, allowing us to immediately answer our website visitors in real time. We have seen an increase in site visits, engagement and length of time people stay on our pages. Various polls have indicated that 75% of internet users are adopting one or more messenger platforms, especially since they can now be integrated in platforms like Slack, Facebook Messenger and others, allowing the user to reach a wider audience.
In May, TMG announced its a new joint venture with the an award-winning firm, plan it! that specializes in conference and event planning; association management and consulting; and loyalty and engagement strategies. TMG and plan it! have been working together to enhance and expand the association management services available to new or existing Indian associations and global organizations wishing to grow the Indian market, creating Vraata. As anyone can imagine, this has been a very exciting time for both partners as we’ve had the chance to watch this concept become a reality.
Topics: consulting and outsourcing, Vraata, India, association management company, business plan, global, vision, Associations, TMG, World PCO Alliance, Innovation, Core Values, Association Management, Association Growth
The topic of strategic planning is one that is (at least it should be) at top of mind for all associations and their leaders. Strategic planning is defined as a systematic process of envisioning the future of an association, organization or company, and then in-turn, translating the vision into broadly defined goals or objectives with a plan and steps to achieve them.
The rare and infrequent times that your board members can physically gather in one place are invaluable. With day jobs, families and other commitments, being a volunteer board member is yet another thing they need to add to their already very full plate. When you have the opportunity to have all of them in the same room at the same time, it’s important to make the absolute most of it, especially when it’s your yearly board orientation session.
Did you know that 81% of customers are willing to return to a company or business after receiving great customer service?
We’ve all been there-stuck on another conference call or in a meeting that seems to have lost focus. How much time do we spend in meetings or on calls that are not accomplishing what they are set up to do? Studies show a typical employee spends 31 hours a month in unproductive meetings. That is a lot of wasted time, too much. Whether you are leading a team meeting or are a participant, we can all contribute to improving how we spend time in meetings and make them as productive as possible.
What is association management? That was the main question today asked of students within Temple University’s School of Sport, Tourism and Hospitality Management (STHM). Joe Sapp, of Talley Management Group and Kyle Fernley of Fernley and Fernley, representing the Mid-Atlantic Society of Association Executives (MASAE) presented to a classroom of students about what association management is, how they can find a career in the industry and how MASAE can be an organization for the them to engage with.