TMG Thought Leadership

CAE Exam Prep from the TMG Team

Posted by TMG on Nov 7, 2018 3:57:33 PM

Today marks exactly one month until the December Certified Account Executive (CAE) designation exam.

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Topics: CAE designation, Education, Certified Account Executive, career development, resume, association management company, customer service, Accreditation, AMCI

Delivering Great Customer Service All Year Round

Posted by TMG on Oct 2, 2018 2:14:17 PM

Customer service is a very large part of the Talley Management Group’s business philosophy-our team members follow our Core Values, serving with passion and pride. In acknowledgement of “Customer Service Appreciation Week,” TMG team members offer some of the ways they provide our client partners with the best customer service possible, every day, all year round.

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Topics: TMG Blog, customer service, Core Values, Membership

Managing the American Registry for Migraine Research: How picking up the phone rather than sending an email has made a difference in just a few months

Posted by Anna Quinn, MPH, RYT on Sep 4, 2018 11:38:02 AM

When I started my position as the American Registry for Migraine Research Administrator for Talley Management, Inc.’s (TMG) client partner American Headache Society (AHS), I started reviewing AHS’s site evaluation, a beginning point for my work as the new administrator for our registry. This informal evaluation helped me understand what was happening at each of the sites on the ground while also allowing me to immediately work with each site’s team to troubleshoot or provide feedback. The biggest change from the typical introduction and evaluation with my process? I connected directly with the site’s team rather than just sending an email that, unfortunately, would most likely be deleted.

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Topics: American Migraine Foundation, American Headache Society, public awareness campaign, awareness, advocacy, productivity, customer service, association management company, strategic development, database management, Membership

Customer Service: It’s Not Just for the Cable Company

Posted by Joseph Sapp on Apr 12, 2018 2:15:22 PM

Did you know that 81% of customers are willing to return to a company or business after receiving great customer service?

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Topics: Support Staff, customer service, Membership, Strategic Planning, business plan

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