TMG Thought Leadership

Managing the American Registry for Migraine Research: How picking up the phone rather than sending an email has made a difference in just a few months

Posted by Anna Quinn, MPH, RYT on Sep 4, 2018 11:38:02 AM

When I started my position as the American Registry for Migraine Research Administrator for Talley Management, Inc.’s (TMG) client partner American Headache Society (AHS), I started reviewing AHS’s site evaluation, a beginning point for my work as the new administrator for our registry. This informal evaluation helped me understand what was happening at each of the sites on the ground while also allowing me to immediately work with each site’s team to troubleshoot or provide feedback. The biggest change from the typical introduction and evaluation with my process? I connected directly with the site’s team rather than just sending an email that, unfortunately, would most likely be deleted.

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Topics: American Migraine Foundation, American Headache Society, public awareness campaign, awareness, advocacy, productivity, customer service, association management company, strategic development, database management, Membership

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