TMG Thought Leadership

Customer Service: It’s Not Just for the Cable Company

Posted by Joseph Sapp on Apr 12, 2018 2:15:22 PM

Did you know that 81% of customers are willing to return to a company or business after receiving great customer service?

Read More

Topics: Membership, Strategic Planning, Support Staff, customer service, business plan

The Role of Support Staff

Posted by Joseph Sapp on Oct 30, 2017 9:13:00 AM

The chief executive requires the support of staff to implement any initiatives requested by the board of directors as effectively and efficiently as possible. Staff report directly to and are managed directly by the chief staff officer, not the Board of Directors. This is a very important distinction as you build your organizational chart and develop appropriate board-staff relationships. This week, we look at the role of that support staff. Where and how they are engaged is important to understanding the dynamics of an association and how they operate. While there are differences in the responsibilities of staff depending on their roles and the needs of the society, this is an overview of that general role.

Read More

Topics: Association Management, Roles and Responsibilities, Support Staff

Follow Us

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all

Our Team