I recently moderated a webinar session for the American Society of Association Executives (ASAE) and its Association Management Company Section Council. The session included three panelists, all who are association management company (AMC) owners. The goal of our session was to have an open discussion about the value an AMC brings to the associations it represents. It was an engaging session and one that I think can be continued through ongoing discussions as we consistently evolve as an industry and find new ways to improve our ability to service and impact associations. To kick-off a follow-up conversation on this topic, I had additional thoughts on the value of an AMC based on my personal experience within the industry and with Talley Management Group (TMG).
Talley Management Group, Inc. (TMG) proudly announced in December to its team of over 50 staff and growing, that it is now participating in the Employee Stock Ownership Plan (ESOP) model. An employee stock ownership plan is an employee-owner program that provides a company's team with an ownership interest in the company. Through this ESOP, TMG is providing all of its employees with stock ownership, with no cost to its staff.
With the Certified Account Executive (CAE) Exam in just a few months (December 7 to be exact), Talley Management Group asked some of its CAEs to reflect on their decision to earn their CAE designation and how they prepared for the exam. TMG's Director of Association Management Services, Chuck Sapp, CPA, CAE, offered his insight into why he chose to earn it and how those taking it in December can prepare.
As I have moved through the association management industry, I have had the opportunity to work in various roles and with a wide range of industries. When I first began my career, I was working on one association only, serving as a community liaison for a very active online membership. As I progressed through my career, I had more opportunities to engage with other associations. The opportunity to engage with other associations was what solidified my desire to make this a career. It also showed me the quickest path to gaining the skills and knowledge to advance within the association management industry.
Customer service is a very large part of the Talley Management Group’s business philosophy-our team members follow our Core Values, serving with passion and pride. In acknowledgement of “Customer Service Appreciation Week,” TMG team members offer some of the ways they provide our client partners with the best customer service possible, every day, all year round.
When I started college, my professor said that the difference between public relations (PR) and advertising was that advertising was paid and that PR wasn’t. I think I heard the proverbial “record” come to a screeching halt since I, like most of my classmates, thought that that meant that we wouldn’t ever get paid. Obviously, that’s far from the truth.
At Talley Management Group, we use a Chatbot on our website, allowing us to immediately answer our website visitors in real time. We have seen an increase in site visits, engagement and length of time people stay on our pages. Various polls have indicated that 75% of internet users are adopting one or more messenger platforms, especially since they can now be integrated in platforms like Slack, Facebook Messenger and others, allowing the user to reach a wider audience.
The interview process begins long before you start your professional career search. From interviews for college to internships to your actual first job-you sometimes interview before you even realize it. Networking is an interview. Dating is an interview; albeit a much different interview but still an interview. You have a short window of time to impress your interviewer, while at the same time, they also have a short window of time to convince you as to whether or not you want to be a part of their team. Interview questions, when asked well, can tell you more about a person-and a potential employer-in less than an hour than most learn about a person in a year. Talley Management Group, Inc. has compiled a list of the best interview questions we’ve ever been asked as an interviewee and why you should incorporate them before adding your new hire to your payroll.